FAQs

How long does shipping take?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days, and expedited options are available at checkout. You'll receive a tracking email as soon as your order is on its way! 🐾

What is your return policy?

We offer hassle-free returns within 30 days of purchase. Items must be unused and in original packaging. Simply contact our team and we'll guide you through the process — no questions asked!

Are your products safe for all pets?

Yes! Every product we carry is vetted for pet safety. We only stock items that meet our quality standards. However, always supervise your pets with new toys and treats, and consult your vet if you have specific concerns.

Do you offer gift wrapping?

Absolutely! We love helping you celebrate your furry friends. Gift wrapping is available at checkout for a small additional fee. Perfect for pet birthdays, adoption anniversaries, or spoiling a friend's pet!

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can use this to follow your package's journey right to your door. If you have any issues, our support team is always happy to help!